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Privacy Policy

Introduction

Goat Spins acts as the data controller for personal data collected from visitors and players in connection with its online gaming platform and related services. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the safeguards we implement to protect your data. By registering an account or using Goat Spins services, you acknowledge and consent to the practices described herein.

What Personal Data We Collect

  • Identity information: name, date of birth, and government-issued identification when required for verification purposes.
  • Contact details: email address, postal address, and telephone number.
  • Account information: username, password, security credentials, and device identifiers such as unique device IDs.
  • Financial data: payment methods, deposit and withdrawal history, and transaction details relevant to gameplay and settlements.
  • Gaming activity: bets placed, outcomes, winnings, session times, and activity logs.
  • Verification documents: copies of identity documents, proof of address, and any other documentation requested to comply with KYC/AML obligations.
  • Technical data: IP address, browser type and version, device type, operating system, language settings, and other technical parameters generated during use of the platform.
  • Communications: correspondence with Goat Spins via the website, email, live chat, or other support channels.
  • Your marketing preferences and consent status for receiving promotional materials.

How We Use Your Personal Data

  • To operate Goat Spins services, enable gameplay, process bets, and manage financial transactions.
  • To verify your identity and assess and mitigate risk, including anti-fraud and anti-money-laundering controls.
  • To respond to inquiries, provide customer support, and communicate important updates or changes to services.
  • To comply with legal and regulatory obligations, licensing requirements, and to enforce terms and conditions.
  • To analyze usage patterns and improve platform performance, security, and user experience.
  • To conduct research and statistical analysis on aggregated data, ensuring that individual identification is not possible.

Legal Bases for Processing

We process personal data on the following lawful bases: contract necessity to provide Goat Spins services; compliance with legal and regulatory obligations (including KYC/AML and licensing requirements); legitimate interests in maintaining security, preventing fraud and abuse, and improving services; and, where applicable, consent for marketing communications or other optional processing.

Marketing Communications

We may send promotional information related to Goat Spins products and services to you where you have not opted out. You may withdraw consent or opt out of marketing communications at any time via your account settings or by contacting our support team. By accepting prize winnings or bonuses, you may be considered for promotional use of your name or nickname in accordance with applicable law, unless prohibited otherwise.

Recipients and Data Sharing

  • We may disclose Personal Data to Goat Spins group entities, service providers, and business partners to perform services such as hosting, analytics, payments processing, and customer support.
  • We may disclose data to regulators, law enforcement, or other authorities when required by law or to protect the safety of users or the platform.
  • We do not sell personal data to third parties. Data transfers to countries outside the jurisdiction of Goat Spins may occur to support service delivery, with safeguards to protect data in accordance with this Policy.

International Transfers

Personal Data may be transferred to and processed in countries outside the jurisdiction where it was collected, including countries that may not provide an equivalent level of data protection. We implement appropriate safeguards, such as contractual protections with data processors and compliance with applicable data transfer laws, to ensure data protection standards are maintained.

Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes described in this Policy and to comply with legal obligations. In particular, due to anti-money-laundering and licensing requirements, personal data collected during account activity and verification may be retained for a minimum period of five years from the date of last transaction or account closure, after which anonymized derivatives may be kept for analytics purposes where no automated decision-making is involved. Erasure requests made prior to the end of the retention period may be refused as required by law.

Security of Your Data

We implement reasonable technical and organizational measures to protect Personal Data against unauthorized access, disclosure, alteration, or destruction. Data-in-transit is protected by industry-standard encryption (TLS). Access to Personal Data is restricted to authorized personnel who require it to perform their duties, and we conduct periodic security assessments and audits. Players may enable two-factor authentication to add an extra layer of protection to their accounts.

Your Rights

You have rights under applicable data protection laws, including the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent where processing is based on consent. You may exercise these rights by contacting our Data Protection Officer or support team. We will respond in a timely manner and no later than 30 days, subject to applicable extensions. You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

How to Exercise Your Rights

To request access, correction, deletion, or data portability, or to restrict or object to processing, contact the Goat Spins Data Protection Officer at [email protected] or the support team at [email protected]. Please provide sufficient information to verify your identity. We may require you to provide documentation reasonably necessary to confirm your request.

Data Protection Officer and Contact Details

Goat Spins appoints a Data Protection Officer to oversee questions relating to this Privacy Policy. For inquiries, please contact: [email protected]. You may also reach our support team at [email protected]. If you prefer, you may send correspondence to Goat Spins, Privacy Office, 123 Crypto Avenue, Anytown, Anyland.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to understand how users interact with the Goat Spins platform. We categorize cookies as:

  • Required cookies essential for site operation and secure access to member areas;
  • Functional cookies that remember preferences and language or region settings;
  • Performance cookies that help analyze usage and improve the service.

We may also engage third-party analytics providers to measure site performance. You can manage cookie preferences in your browser settings or opt out as described in your account preferences, noting that blocking cookies may impact the usability of the platform.

Policy Updates

We may update this Privacy Policy from time to time. We will publish the revised Policy on this site and the updated effective date will apply. Your continued use of Goat Spins services after any changes constitutes your consent to the updated policy.